Refund Policy

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Last updated: January 2026

Returns & Refunds

Ready-to-Ship Items

• Returns are accepted within [7 or 14] days of delivery.

• Items must be unused, clean, and in original condition.

• Buyer is responsible for return shipping costs.

• Refunds will be issued once the item is received and inspected.

Custom Orders

• All custom orders are final sale.

• No refunds or returns on custom mohair tack unless there is a verified workmanship defect.

Defective or Damaged Items

If your item arrives damaged or you believe there is a workmanship defect, please contact us within 48 hours of delivery with photos and a description of the issue. We will work with you to repair, replace, or refund as appropriate.

Exchanges

Exchanges may be considered on a case-by-case basis for ready-to-ship items only.

Contact

For questions regarding shipping, returns, or refunds, please contact:

Stone Face Farm
Email: [your email address]